Shipping policy

Last Updated: August 12, 2026

1. Shipping Destinations

We currently ship to Colombia

Available shipping destinations may be subject to change depending on the availability of shipping services and applicable restrictions.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

Orders placed during weekends, holidays, or periods of high demand may require additional processing time.

3. Estimated Delivery Time

The estimated delivery time is approximately 5–10 business days after the order has been processed.

These delivery times are estimates and do not guarantee a specific delivery date.

Delivery times may vary due to factors such as the customer's location, product availability, shipping carriers, weather conditions, periods of high demand, customs inspections, or other circumstances beyond our control.

4. Shipping Costs

The applicable shipping cost will be displayed during the checkout process before the order is completed.

When a product or promotion indicates free shipping, no additional charge will be applied for the corresponding standard shipping service.

5. Tracking Information

Once your order has been shipped, we will provide the available tracking information.

Tracking numbers may take a few days to begin showing updates after the order has been shipped.

Tracking status and updates depend on the carrier responsible for the delivery.

6. Delivery Delays

Although we make every effort to ensure that orders are delivered within the estimated timeframe, delays may occur due to circumstances beyond our control.

These may include:

  • Carrier delays.

  • Logistics issues.

  • Weather conditions.

  • High demand.

  • Customs inspections or procedures.

  • Government restrictions.

  • Holidays.

  • Issues related to suppliers or manufacturers.

In these cases, we will do our best to provide the customer with the available tracking information.

7. Shipping Address

The customer is responsible for providing a complete and accurate delivery address when placing an order.

We are not responsible for delays, failed deliveries, or returned packages resulting from incorrect or incomplete information provided by the customer.

If a package is returned due to an incorrect address, we may require payment of additional reshipping costs before sending the order again.

8. Packages Marked as Delivered

If the tracking information indicates that an order has been delivered but the customer cannot locate the package, we recommend first checking with family members, neighbors, building reception, mailboxes, or other safe locations around the delivery address.

If the package still cannot be located, the customer should contact us so that we can review the available shipping information.

9. Lost or Damaged Orders

If an order is lost during transit or arrives damaged, the customer should contact us as soon as possible.

We may request photographs, videos, order information, or other evidence necessary to evaluate the situation and determine the appropriate resolution.

10. Customs and Taxes

International orders may be subject to taxes, duties, fees, or other charges imposed by the relevant authorities.

When applicable, the buyer may be responsible for paying these charges.

11. Changes to This Policy

We reserve the right to update this Shipping Policy when necessary.

Any changes will be published on this page and will become effective upon publication.

12. Contact Us

If you have any questions regarding the shipping of your order, you can contact us through:

Email: support.fovema@gmail.com

Store Name: Fovema